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IT Helpdesk Specialist

January 04, 2013 - March 15, 2013
Location:Houston, TX
Salary Range:Negotiable
Exempt/Non-Exempt:Non-Exempt
Benefits:Full benefits package (health, dental, vision, life plus health and wellness program) 401K following probation period
Employment Type:Full Time
Department:Operations
Description:Techcess Group has an immediate opportunity for a Helpdesk Specialist to work in our Houston TX, Greenway Plaza area office. A great opportunity for the right person who is hard working and has a strong drive to succeed in the IT field. This job is perfect for the individual who wants to continue their education hands on with plenty of room to grow!

When joining this rapidly growing IT Outsourcing Service Provider the ideal candidate must be comfortable working in a fast paced environment with little direction.

Competitive salary plan. All certifications are paid for by the company.
Duties:The IT Helpdesk Specialist will perform as a member of a dedicated team of professionals in a high-volume service center operation. This position is responsible for quickly resolving client issues in many diverse environments.

The candidate will be joining a growing IT team and must be able to work closely with the Desktop and Server team to provide remote helpdesk support to our customers.
Qualifications:This position requires a minimum formal education of a H.S. Diploma or GED.

Must Meet the Following Requirements:
Helpdesk experience; minimum of 2 years customer service experience in a helpdesk environment a
plus
Desktop/Laptop support skills with familiarity resolving related problems using remote control tools;
knowledge of ConnectWise and Kaseya a plus
Occasional server support for IMACs (installs, moves, adds & changes)
Knowledge of Microsoft Windows OS and Office
Knowledge of basic network troubleshooting steps
Strong communications and interpersonal skills when working with technical and non-technical users

The ideal candidate will have had hands-on experience with Active Directory, Windows and various hardware (computers, servers, peripherals).

Techcess is a culture of innovation which means your ideas of how to improve our business and meeting our client needs will always be heard. Your work will be challenging and meaningful and there will be plenty of room for growth within Techcess Group.

Applications are only accepted through our on-line applicant portal:
http://techcessgroup.iapplicants.com/
Please do not email, phone or fax resumes.


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