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IT Project Engineer

August 15, 2013 - September 17, 2013
Location:Houston, TX
Salary Range:Negotiable
Exempt/Non-Exempt:Exempt
Benefits:Full benefits package (health, dental, vision, life plus health and wellness program) 401K following probation period
Employment Type:Full Time
Department:Operations
Description:Techcess Group has an immediate opportunity for a Project Engineer to work in our Houston TX, Greenway Plaza area office. The candidate will be joining a rapidly growing IT Outsourcing Service Provider and must be comfortable working in a fast paced environment with minimum direction.

Each Project Engineer is responsible for maintaining the server and network infrastructure of multiple clients.

Each Project Engineer provides remote and onsite technical support to our small and mid-sized business clients and will have account management and retention responsibility for multiple customers, with an expectation to be viewed as client's trusted IT advisor.
Duties: Projects:
Receive and interpret customer need
Install hardware, OS and applications
Maintain environment; initiate incident tickets
Configure and monitor backups
Install patches and updates
Manage disk space
Administer user account
Administer email
Respond to and update tickets
Generate, maintain, and update documentation
Install hardware
Manage equipment
Analyze and maintain environment; initiate incident tickets if needed
Respond to and update tickets
Troubleshooting:
Respond to incident tickets
Coordinate as required with product vendor
Resolve problems within the environment
Communicate resolution to client and project manager
Project Design:
Meet with project team to review specs of a project
Administer and manage the project to completion
Qualifications:Preferred Certifications- Microsoft (MCSE, MCITP-Server 2008), Cisco (CCNA), VMWare

Effective Multi-Tasker
Strong written and oral skills with the ability to convey ideas and thoughts in a clear and positive manner
Confidentiality is absolutely critical
Ability to prioritize is a must
Resourceful

Applications are only accepted through our on-line applicant portal:
http://techcessgroup.iapplicants.com/
Please do not email, phone or fax resumes.


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